It's been over four long months since Philips' recall was announced on June 14, 2021, and we're happy to tell you that we finally have an update for you.
As you may recall, Philips originally informed us that they would be dealing directly with our patients regarding the replacement or repair of units affected by the recall. This plan, however, has changed. Please note the following carefully:
DREAMSTATION CPAP OR AUTO CPAP :
Philips is now providing installment shipments of replacement devices to our clinic and it is now our responsibility to contact our affected patients and arrange for them to return their recalled device and obtain a replacement device. This process only applies to DreamStation CPAP or Auto CPAP devices.
The first replacements will be issued to patients who purchased their DreamStation in June 2021, the second replacements will be issued to patients who purchased their DreamStation in May 2021, then April 2021, then March 2021 and so on. Please note that for a replacement to be issued, you must register your device with the recall. Click here to sign up
As we have several hundred patients who have purchased DreamStation devices, we are not yet able to estimate how long it will take to replace all of these units, but we can guarantee that you will be contacted as soon as possible to replacement of your CPAP machine based on your date of purchase. Our main priority is to process these exchanges as quickly as possible, so for this reason we ask that you please refrain from calling our offices to find out when it will be your turn as we wish to focus all our energy and time on the processing of these exchanges in a timely manner.
SYSTEM ONE SERIES 50 OR 60 CPAP OR AUTO CPAP, BiPAP, BiPAP S/T, BiPAP AVAPS, BiPAP ASV AND DREAMSTATION GO VOYAGE DEVICES:
For the devices mentioned above, we are awaiting confirmation from Philips as to whether these devices will be repaired or whether they will be replaced with an equivalent device with new acoustic insulation inside. Philips has received FDA approval for the new sound insulation in these units, but Philips is still awaiting clearance from Health Canada. They promised to let us know as soon as they have any news on this front, after which we will pass this news on to our patients.
We greatly appreciate your patience and understanding as we navigate this process and will contact you with further news as we receive it.
Cordially,
Sleep apnea solutions